Return Policy
30-night money-back guarantee
Try your Stirwake band for 30 nights. If it isn't right for you, contact us within 30 days of delivery and we'll make it right with a refund.
How to ask for a refund
- Contact us within 30 days of delivery. Include your order number and tell us what didn't work.
- We may reply with setup tips or ask for a photo or short video, so we can understand the problem.
- If we can't fix it, we approve your refund and tell you whether the band needs to be sent back. In many cases it doesn't.
Please don't ship anything back before hearing from us. Items sent without our instructions can't be refunded.
What the guarantee covers
- One refund per customer and household.
- On multi-band orders, the guarantee covers the bands you tried. Unopened bands may need to be returned to be refunded.
- Requests must reach us within 30 days of the delivery date shown by the carrier.
Defective, damaged or wrong items
If your band arrives defective, damaged or isn't what you ordered, contact us within 30 days of delivery with a photo or short video. We'll send a replacement or refund you in full.
Refunds
Approved refunds go to your original payment method. They usually appear within 5–10 business days, depending on your bank or PayPal.
Orders that never arrive
Every order ships with tracking. If tracking shows no movement for 7 business days, or your package is marked delivered and you can't find it, contact us and we'll look into it with the carrier.
Exchanges
The band is one size, so we don't offer exchanges.
Misuse of the guarantee
We may decline requests that show a pattern of abuse, such as repeated refund claims across orders or accounts.